Complaints Procedures

If you are not happy with the service that you receive from us, please let us know as soon as possible. Clearly it is in our interests that we provide the best possible level of service to our existing clients and also those new to our services. Things go wrong from time to time and it is important to us that we know when we are not meeting with your expectations of us, so that we can help you and also improve our service to al our clients.

please contact us as soon as possible on 0845 838 7960 for immediate assistance.

We also have a formal procedure for complaints where you feel that you have not had satisfaction from your enquiries. This is detailed below.

What To Do If You Have a Complaint

If you wish to register a complaint please contact:

• Mr David J Burton ACII
  Group Managing Director
  Blackfriars Group
  Blackfriars House
  6 Congleton Road
  Sandbach Cheshire CW11 1HN

• or by email djb@blackfriarsgroup.co.uk

• or by telephone 0845 838 7960.

If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.

 

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